General Information - Ontario

Areas not serviced by Ariva trucks:

All warehouse orders exceeding $750.00 in value before taxes will be shipped prepaid throughout Ontario. Except north and west or Sault Ste. Marie (Thunder Bay, Dryden etc.). These areas are F.O.B. our warehouse.

All warehouse orders under $750.00 in value before taxes will be assessed a delivery charge of $100.00.

Where the facility exists, orders requested for delivery after 6:00 PM are subject to a $25.00 surcharge.

C.O.D. Orders:

Only C.O.D. orders in excess of $750.00 in value, before taxes, will be delivered.

Transfer of Title, Risk and Ownership:

Title, risk and ownership are transferred to the Buyer at Seller’s Warehouse or Mill from which shipment is made at time of delivery.

Claims & Returns:

• All claims for errors or corrections must be made within five days from the receipt of goods.
• All stock should be checked carefully upon arrival.
• Returns for credit must be made no later than 20 days after the date of invoice. All goods returned for credit must be in the packaging in which it was originally supplied.
• No allowance will be made if goods have been cut, printed, ruled or made less saleable.
• A 15% restocking charge, with a minimum of $50.00, will apply to all returns.
• No obsolete, or discontinued, items will be accepted for return.
• Non stock, or mill only items, may not be returned without prior approval and will be subject to mill levied restocking charges, an Ariva handling charge and applicable freight charges to the point of return as specified by the manufacturer.
• Overruns on special making, or mill direct orders, when within published mill tolerances, may not be returned for refund.

General Information - Atlantic Canada

Areas not serviced by Ariva trucks:

All warehouse orders exceeding $500.00 in value before taxes will be shipped prepaid throughout Atlantic Canada.

All warehouse orders under $500.00 in value before taxes will be assessed a delivery charge of $50.00.

Where the facility exists, orders requested for delivery after 6:00 PM are subject to a $25.00 surcharge.

C.O.D. Orders:

Only C.O.D. orders in excess of $400.00 in value, before taxes, will be delivered.

Transfer of Title, Risk and Ownership:

Title, risk and ownership are transferred to the Buyer at Seller’s Warehouse or Mill from which shipment is made at time of delivery.

Claims & Returns:

• All claims for errors or corrections must be made within five days from the receipt of goods.
• All stock should be checked carefully upon arrival.
• Returns for credit must be made no later than 20 days after the date of invoice. All goods returned for credit must be in the packaging in which it was originally supplied.
• No allowance will be made if goods have been cut, printed, ruled or made less saleable.
• A 15% restocking charge, with a minimum of $50.00, will apply to all returns.
• No obsolete, or discontinued, items will be accepted for return.
• Non-stock, or mill only items, may not be returned without prior approval and will be subject to mill levied restocking charges, an Ariva handling charge and applicable freight charges to the point of return as specified by the manufacturer.
• Overruns on special making, or mill direct orders, when within published mill tolerances, may not be returned for refund.